READ BEFORE BOOKING

Mobile Massage:
Mobile massage is available by request and based on availability. All mobile sessions must be scheduled minimum 1 day in advance — same-day bookings are not guaranteed.

Travel Radius
We currently offer mobile services within a [35]-mile radius of Reading, PA. If you're unsure whether your location qualifies, please contact us before booking.

Travel Fee
A travel fee will be applied to all mobile sessions and is based on your location.

-Within 10 miles: flat $15

-1–20 miles: $25

-21–30 miles: $35

-30+ miles: quoted per inquiry

Travel fees are nonrefundable and do not go toward the session price. They help cover time, fuel, setup, and breakdown for your in-home session.

Client Requirements

-You must provide a clean, safe, and quiet space with enough room for a massage table.

-Please ensure pets and distractions are secured.

-Access to an outlet is required if you're requesting heat-based add-ons.

-A parking spot or safe nearby parking is required. If parking is paid or restricted, fees must be covered by the client.

Safety
For safety reasons, Solelyou reserves the right to deny mobile bookings if any information provided is inaccurate, misleading, or makes our therapist feel unsafe. Valid ID is required before confirming mobile services.

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Booking & Deposits

-A $25 security deposit is required to reserve your session. This deposit will go toward your total and helps ensure that each appointment spot is respected. Your appointment is not confirmed until the deposit is received.

Intake Form
-All new clients are required to complete an intake form prior to their first session. This form helps us tailor your experience, understand your needs, and ensure your safety. It must be submitted before your appointment can begin.

fill out form online @ https://form.jotform.com/251378541248057 or in person!

Cancellations & Rescheduling
-We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule.
If you cancel before that window, your deposit will be transferred or refunded. If not, the deposit will be forfeited.
We try to be understanding toward genuine emergencies—just communicate with us as soon as you can, and we’ll do our best to support you.

Arrival Time
-We recommend arriving 15 minutes before your session. 

This allows time for a grounding moment before your service, a brief intake consultation, and selecting add-ons or discussing goals.
This pre-session time helps us customize your care and ensure you feel truly present.

Running Late?
-We offer a 15-minute grace period. If you arrive after this window, your session may need to be shortened out of respect for clients after you—but you will still be responsible for the full session price.
If more than 15 minutes pass and we haven’t heard from you, your appointment will be marked as a no-show.

No-Show Policy
-Clients who do not arrive or communicate by 15 minutes past their appointment time will forfeit their deposit and may be unable to book future services. Life happens—but respect goes both ways.

Illness & Contagious Conditions
-If you're feeling unwell or are experiencing fever or flu-like symptoms, lice, scabies, or any contagious skin condition, or a cold sore outbreak or rashes of unknown origin, please do not come in. Notify us, and we’ll reschedule with grace when appropriate.
If you arrive visibly ill or with a condition that puts others at risk, your session will be canceled, and your deposit will not be returned.

Medical Disclosures
-Your comfort and safety come first. Please share relevant medical history, allergies or skin sensitivities, use of blood thinners, pain meds, or topical prescriptions, past surgeries or injuries, and if you are pregnant or suspect you might be.
This info helps us customize your experience and avoid anything that could put you at risk.

Confidentiality
-Anything you share with us during intake or conversation stays between us. Your health info, preferences, and concerns are treated with total confidentiality. 

Behavior & Boundaries
-Solelyou is a professional, safe, and sacred space. Any disrespectful, inappropriate, or suggestive behavior will result in immediate termination of your session—with full payment still required—and a permanent ban from services. Zero tolerance.

Minors
-Clients under 18 years of age must have a parent or legal guardian present during the session. A consent form is required.

Add-Ons
-All add-ons can be selected during booking by adding them to your cart. While they will appear as $0 at checkout, this is only to reserve the service. Payment for all add-ons is due at the end of your session. This system allows me to prep your experience ahead of time, so everything flows seamlessly during your visit. Add-ons are performed within your booked time unless the 15 minute additional time is arranged beforehand. If you’d like to include anything extra, let us know during booking or intake.

Payment
-We accept cash, card, and most digital payment methods. Payment is due at the time of service. No checks, please.

Post-Care & Integration
-Your bodywork doesn’t end when you leave the room. We’ll guide you through gentle aftercare recommendations to help you stay grounded, hydrated, and aligned after your session.